Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send all photos to borrachomichemix@yahoo.com

Exceptions / Non-returnable items
Certain types of items cannot be returned, like our mix because it is perishable. Please get in touch if you have questions or concerns about your specific item.

Refunds
Due to our mix being perishable, we do not accept returns. On a certain basis, we may process a refund for purchases made through our online store for any damaged, lost, or stolen items in transit. We will notify you once we’ve received pictures of the damaged product that must be sent to borrachomichemix@yahoo.com and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at borrachomichemix@yahoo.com.
Any returns or refunds for products purchased from a grocery store or from another location other then our website should be directed to where the product was purchased.